How can I complain about a product?
In Germany, consumer goods carry a 24-month warranty period. Please return the product to us at your expense with the respective receipt. We shall not accept deliveries if the carriage has not been paid. The statutory warranty period does not apply to all consumer goods, e.g. light bulbs. However, we may replace light bulbs on a good-will basis if there is proof that they only operated for a few days.
Who is Dohse Aquaristik KG?
Dohse Aquaristik is a pioneering company in the aquarium supplies branch. The story began with a retail store which quickly became known beyond the Bonn city limits. And as early as the mid-fifties, Dohse Aquaristik started developing into a provider of solutions for aquarium related problems. Today, the highly export-orientated family business is managed by the third generation. The product groups for aquariums, terrariums and garden ponds are all successfully marketed under the HOBBY brand name.
Who pays for the return postage?
If the purchase price of the product specified on the receipt is € 40 or more, we shall reimburse the return postage when replacing the product. If the purchase price is less than € 40, you must return the product to us at your expense.